BrandDad
BrandDad Social FAQ

Answers before you buy.

Understand how services, setup, delivery, subscriptions and support work before choosing your next step.

Choosing a service

How do I know which service is right for me?

Start with the business problem you want solved: social visibility, search traffic, authority or reputation. Use the solution finder, or send us the relevant link and your goal for a recommendation.

Can I ask a question before purchasing?

Yes. Use the Contact page or message us on WhatsApp. Include the service you are considering, the link involved and the outcome you want.

Should I start with the largest package?

Not necessarily. Choose the smallest scope that can meaningfully address the current problem. You can expand later when the need is clear.

Orders and setup

What information will I need to provide?

Requirements vary by service. Common details include your website or profile URL, target audience, keywords, campaign context and brand information. Review the product page before checkout.

When does delivery begin?

Delivery can begin after payment is confirmed and all required setup information is received. Missing or incorrect information may delay the start.

Where can I get help with an existing order?

Contact support with your order number, product name and a concise description of what you need. Do not send passwords or sensitive payment details through chat.

Can I change incorrect setup information?

Contact support as quickly as possible. Whether a change can be made depends on whether fulfillment has already begun.

Results, subscriptions and policies

Do services guarantee sales, rankings or revenue?

No. Marketing services can support visibility, credibility, traffic and opportunity, but results also depend on your offer, content, market, audience and other factors outside a single service.

How do recurring plans work?

Products labeled monthly or subscription-based renew according to the billing interval shown on the product and checkout pages. Review the current plan terms before ordering.

Can I cancel a recurring service?

Cancellation options depend on the plan. Use your account area or contact support before the next renewal if you need assistance.

What is the refund policy?

Eligibility depends on the service type, fulfillment status and circumstances. Review the complete Refund and Returns Policy before purchasing.

How does the Directory member discount work?

Active BrandDad Directory members may receive the stated discount on eligible services. Confirm eligibility and the displayed checkout total before submitting payment.

Still need an answer?

Tell us which service or order you are asking about and include the relevant link.

Contact BrandDad

Alternative hiring channels

Hire BrandDad

Work with BrandDad Social directly, hire founder Thaddeus McCollum on Upwork, or hire BrandDad Social on Fiverr, Freelancer, or Contra. These are not BrandDad-owned platforms.

Direct — Hire BrandDadHire Thaddeus on UpworkBrandDad Social on FiverrBrandDad Social on FreelancerBrandDad Social on Contra

BrandDad network

Need something else? Pick the right door.

Four sister sites. One family. Simple choices.

Logos & websites Need a logo or a premium website? Start here. branddad.co → Growth & LinkedIn · you are here Need LinkedIn, SEO, reputation, or social growth? Go here. branddad.social → Hosting Need a place for your website to live? Hosting is here. hosttech.net → Directory 10% off Join Directory. Members get 10% off eligible services. directory.branddad.social → Chat on Telegram Quick questions? Message BrandDad on Telegram. t.me/branddaddi → Chat on WhatsApp Not sure? Ask us. We will point you to the right door. WhatsApp →